Refund Policy

Last Updated: August 2026

At Shree Mira Impex, we aim to make the refund process simple, transparent, and hassle-free. Please read the following Refund Policy carefully to understand when and how refunds are processed.

1. Refund Eligibility

Refunds are applicable only for orders that are eligible for return or cancellation under our Return & Exchange Policy.

A refund will be processed after the returned product is received at our warehouse and successfully passes the required quality check.

Products that are worn, washed, soiled, damaged due to customer use, missing original tags, or otherwise do not meet our return conditions may not be eligible for a refund.

2. Return Refund Process

Once an eligible return has been successfully picked up and the product reaches our warehouse, our team will inspect the returned item.

After successful verification and quality approval:

• The refund will generally be initiated within 24–48 hours.
• Once initiated, the amount may take approximately 5–7 working days to reflect in your original payment method or bank account.
• The actual credit time may vary depending on your bank, card issuer, UPI provider, or payment gateway.

3. Refund for Cancelled Orders

If an order is cancelled before fulfillment and the cancellation is successfully accepted, the eligible amount will be refunded to the original payment method.

If an order has already been dispatched, cancellation may not be possible. In such cases, the customer may refuse the delivery at the doorstep.

Once the refused shipment is returned to our warehouse, the applicable refund will be initiated after the product is received and processed.

4. Refund for Undelivered Orders

If a shipment cannot be delivered and is returned to our warehouse by the courier partner, the applicable refund will be initiated once the product is received at our warehouse.

The refund will generally be initiated within 24–48 hours after the required processing, and the amount may take 5–7 working days to be credited, depending on the payment provider or bank.

5. Refund for Discounted Products

If a product was purchased at a discounted or promotional price, the refund will be based on the actual amount paid by the customer for that product.

Any discount, coupon, promotional benefit, or offer applied to the original purchase will not be refunded separately.

6. COD Orders

For orders placed through Cash on Delivery (COD), applicable shipping/COD charges of ₹49 will not be refunded.

The eligible product amount will be refunded according to the applicable refund process.

For COD refunds, customers may be required to provide valid bank account or other payment details as requested by our support team.

7. Shipping Charges

Applicable shipping charges collected on an order may not be refundable, particularly in cases involving customer-requested returns, cancellations after dispatch, refused deliveries, or COD orders.

The final refundable amount will be determined according to the applicable order and return conditions.

8. Exchange to Refund

If an exchange cannot be completed due to product availability or another eligible reason, our team may offer a refund instead, subject to the applicable terms of our Return & Exchange Policy.

For an exchange involving a product of lower value, the applicable balance amount may be refunded to the customer after the required verification.

9. Refund Not Received

If you have not received your refund after the applicable processing period, please contact our customer support team.

Email: shreemiraimpex@gmail.com

Please mention your Order ID, registered mobile number, and relevant payment details so that our team can check the status and assist you promptly.

10. Important Refund Conditions

• Refunds are subject to return eligibility and quality verification.
• Refunds will not be processed for products that fail to meet our return conditions.
• Refunds are generally processed to the original payment method.
• Bank/payment provider processing times are outside our control.
• Shipping/COD charges are non-refundable where specified in this policy.
• For returned products, the refund process begins after the product reaches our warehouse and completes the required verification.
• Refund timelines may vary due to bank holidays, payment gateway delays, or other circumstances beyond our control.

11. Customer Support

For any questions regarding your refund, please contact us:

Email: shreemiraimpex@gmail.com
Customer Care: [9328311000]
WhatsApp: [9328311000]