Shipping Policy
Shipping Policy
Last Updated: August 2026
At Shree Mira Impex, we are committed to ensuring that your order reaches you safely and on time. Please read the following shipping terms carefully.
1. Shipping Availability
We currently provide shipping within India only.
Orders can be placed for eligible delivery addresses across India, subject to courier service availability.
2. Delivery Time
Once your order has been shipped from our warehouse, it typically takes 5–7 business days to be delivered.
Delivery timelines may vary depending on your location, courier partner, weather conditions, holidays, or other circumstances beyond our control.
3. Shipping Charges
We offer the following shipping options:
- Prepaid Orders: Free shipping.
- Cash on Delivery (COD) Orders: A charge of ₹49 will apply.
Any applicable shipping or COD charges will be shown at checkout before you complete your order.
4. Changing the Shipping Address
Once an order has been processed, it may not be possible to change the shipping address because the order details are promptly shared with our warehouse for packing and dispatch.
However, minor address corrections, such as a door number, apartment number, or street detail, may be accommodated if requested within 2 hours of placing the order and before the order has been fulfilled.
If you need to make an address correction, please contact our customer support team as soon as possible. We will make reasonable efforts to assist, but an address change cannot be guaranteed.
5. Order Tracking
You can track your order once it has been dispatched from our warehouse.
After dispatch, you will receive a tracking link through Email, SMS, and/or WhatsApp. You can use the tracking link to check the current status of your shipment.
6. Undelivered or Returned-to-Sender Orders
If our courier partner is unable to deliver your order for any reason and the shipment is returned to our warehouse, we will initiate the applicable refund once the product has been received at our warehouse.
After the refund is initiated:
- The refund will generally be processed from our end within 24–48 hours.
- It may take an additional 5–7 working days for the amount to be credited to your account, depending on your bank or payment service provider and their applicable processing timelines.
7. Return Pickup Tracking
Once your return request has been approved by us, it may take up to 72 hours for our courier partner to arrange the pickup.
You will receive a WhatsApp and/or SMS notification from the courier partner regarding the return pickup.
Before handing over the return, please ensure that the product is:
- Properly and securely packed.
- In good condition.
- Accompanied by the original tags.
- Packed with the applicable original packaging and accessories.
8. Order Marked as Delivered but Not Received
If your order status shows “Delivered” but you have not received the package, please contact our customer support team immediately.
Email: shreemiraimpex@gmail.com
Phone: +91 9328311000
Our team will coordinate with the courier partner and investigate the issue.
Important
Please report a “delivered but not received” issue within 24–48 hours of the delivery date.
Reporting the issue within this timeframe is important because courier partners may have specific timelines for raising delivery disputes or investigations. After this period, we may not be able to raise a dispute with the courier partner on your behalf.
9. Delivery Delays
While we strive to deliver all orders within the estimated delivery timeframe, unforeseen circumstances may occasionally cause delays.
These may include courier-related issues, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.
We appreciate your patience and understanding in such situations.
10. Customer Support
For any questions or concerns regarding your shipment, delivery, or return pickup, please contact us:
Email: shreemiraimpex@gmail.com
Phone: +91 9328311000
Our support team will be happy to assist you with your order.