Terms & Conditions

Last Updated: August 2026

Welcome to Shree Mira Impex. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and related features.

By accessing our website, browsing our products, placing an order, or using any of our services, you confirm that you have read, understood, and agreed to these Terms.

1. About Us

The website and services are operated by Shree Mira Impex Brand Private Limited, including applicable affiliates and group companies.

For the purposes of these Terms:

• “We”, “Us”, “Our” or “Company” means Mensa Brand Technologies Private Limited and its applicable affiliates/group companies.
• “You”, “Your” or “Customer” means any person who accesses or uses our website or purchases products through it.
• “Website” means the Dennis Lingo website and related online services.

These Terms are intended to be read together with our Privacy Policy and other policies published on the Website.

2. Acceptance of Terms

By accessing or using the Website, you agree to be legally bound by these Terms and our applicable policies.

You confirm that:

• You are at least 18 years old.
• You have the legal capacity to enter into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use the Website only for lawful purposes.

If you do not agree with these Terms, please do not use the Website or our Services.

3. Use of the Website

We make reasonable efforts to keep the information available on our Website accurate and up to date.

However, occasional errors, omissions, inaccuracies, technical issues, or outdated information may occur. We reserve the right to correct, update, modify, or remove information whenever necessary.

Your continued use of the Website after changes to these Terms are published will constitute your acceptance of the revised Terms.

4. Product Information

We make reasonable efforts to display products, descriptions, specifications, prices, images, and availability accurately.

However, minor differences may occur between the product shown on the Website and the product delivered, particularly in colour, appearance, or presentation.

All products are subject to availability.

5. Product Orders

Product listings on the Website are not, by themselves, a binding offer.

An order becomes accepted only when we confirm the order through the Website, email, or another applicable confirmation method.

We reserve the right to cancel or decline an order in appropriate circumstances, including product unavailability, pricing or technical errors, or other legitimate reasons.

If we cancel an order after payment has been received, the eligible amount paid for that order will be refunded in accordance with our Refund Policy.

6. Prices

All prices are displayed in Indian Rupees (INR).

Product prices may include GST. Where applicable, GST or other charges may be added separately during checkout.

Any applicable delivery charges or other charges will be displayed before the final confirmation of your purchase.

We may change prices, offers, discounts, and promotions at any time without prior notice.

7. Payment

We may provide the following payment options:

• Credit Card
• Debit Card
• Net Banking
• UPI
• Cash on Delivery (COD)

Payment options may vary depending on product, location, order value, or other applicable conditions.

By choosing a payment method, you agree to the terms applicable to that payment service.

We are not responsible for payment failures resulting from bank restrictions, authorization failures, transaction limits, payment gateway issues, declined transactions, or other circumstances outside our reasonable control.

8. Order Cancellation

Cancellation of an order is subject to our Cancellation Policy.

If you cancel an order after completing payment but before it has been shipped, a cancellation charge may apply where applicable. Any such charge will be communicated during the cancellation process.

We may also cancel an order in certain circumstances. Where an order is cancelled by us after payment, the eligible amount paid will be refunded.

9. Shipping and Delivery

You are responsible for providing correct and complete delivery information, including your address and contact details.

Incorrect or incomplete information may result in delivery delays, failed delivery, cancellation, or other applicable consequences.

We may use third-party courier and logistics providers to deliver your orders. Where necessary, relevant contact information may be shared with these service providers for delivery purposes.

For complete information about delivery timelines, tracking, charges, and undelivered shipments, please refer to our Shipping Policy.

10. Returns and Exchanges

Eligible products may be returned or exchanged according to our applicable Return & Exchange Policy.

Where a product is claimed to be defective, deficient, or spurious, we reserve the right to verify the claim before approving a refund or replacement.

A refund may be declined where the returned product does not meet the applicable eligibility requirements.

For other return requests, our Return Policy will apply, while exchanges will be governed by our Exchange Policy.

11. Refunds

Refunds are processed in accordance with our Refund Policy.

Where a return is approved, the product must generally be returned to us before the applicable refund can be processed.

Refund processing and bank credit timelines may vary depending on the payment method and relevant banking or payment service provider.

12. Product Ownership

Products remain the property of the Company until all amounts payable in relation to the purchase have been paid in full.

Until payment has been completed, you may not sell, transfer, dispose of, or otherwise create an interest in the product contrary to applicable law or these Terms.

13. Product Warranty

Unless expressly stated otherwise, we do not provide any separate warranty or guarantee beyond what is required under applicable law or specifically stated for a particular product.

Product availability and minor differences in colour or appearance will not, by themselves, constitute a defect.

14. Acceptable Use

You agree not to misuse the Website or Services.

You must not:

• Use the Website for unlawful activities.
• Provide false or misleading information.
• Impersonate another person or entity.
• Upload or transmit harmful, abusive, defamatory, obscene, or unlawful content.
• Violate another person's intellectual property or privacy rights.
• Upload viruses, malicious software, or harmful code.
• Attempt unauthorized access to our systems.
• Interfere with the Website, servers, or networks.
• Reverse engineer or attempt to extract Website source code without authorization.
• Violate any applicable law or regulation.

15. Intellectual Property Rights

All intellectual property associated with the Website and Dennis Lingo, including trademarks, logos, brand names, product names, images, graphics, content, software, and website design, belongs to us or the applicable rights holder.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit such material without our prior written authorization.

16. Third-Party Links

The Website may contain links to third-party websites, applications, services, or resources.

These third-party websites are independent from us. We do not control or guarantee their availability, accuracy, security, content, products, or services.

Your use of third-party websites is subject to their own terms and policies.

17. Website Availability

We aim to provide reliable access to the Website, but we do not guarantee that the Website will always be:

• Available without interruption.
• Free from errors.
• Completely secure.
• Free from technical issues.
• Available at all times.

We may temporarily suspend access for maintenance, updates, security reasons, technical issues, or other operational requirements.

18. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive losses arising from your use of the Website or purchase of products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, officers, employees, representatives, and service providers against claims, losses, liabilities, damages, costs, or expenses arising from:

• Your violation of these Terms.
• Your misuse of the Website.
• Your violation of applicable law.
• Your infringement of third-party rights.
• Information or content submitted by you.

20. Force Majeure

We will not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, floods, earthquakes, storms, fires, epidemics, pandemics, government actions, power failures, internet or telecommunications failures, transportation disruptions, or orders of governmental or judicial authorities.

21. Electronic Invoices

Where permitted or required by applicable law, invoices and other transaction documents may be provided electronically.

By using the Website, you consent to receiving such documents electronically where applicable.

22. Suspension or Termination

We may suspend or restrict your access to the Website or Services if we reasonably believe that you have:

• Violated these Terms.
• Misused the Website.
• Engaged in fraudulent or unlawful activity.
• Created a security or operational risk.
• Violated any applicable policy or law.

We may also suspend or terminate services where required for legal, security, technical, or operational reasons.

23. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and process information relating to your use of our services.

These Terms should therefore be read together with the Privacy Policy.

24. Changes to Products and Services

We reserve the right to modify, update, suspend, or discontinue products, services, features, offers, or Website functionality when necessary.

We may also update these Terms from time to time to reflect changes in our business, services, technology, or applicable requirements.

25. Governing Policies

The following policies form part of the overall terms applicable to your use of our Website and services:

• Privacy Policy
• Shipping Policy
• Return & Exchange Policy
• Refund Policy
• Cancellation Policy

In case a specific policy applies to a particular transaction or service, that policy will govern the relevant matter.

26. Customer Support

For questions, concerns, or assistance regarding your order or use of the Website, please contact us:

Dennis Lingo
Email:shreemiraimpex@gmail.com
Website: www.shreemiraimpex.com

For order-related queries, please include your Order ID so our team can assist you efficiently.

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Note: This version is a fresh rewrite of the supplied Terms of Service rather than a verbatim copy. The underlying source specifically covers purchases, pricing, payment methods, cancellations, returns/exchanges, delivery, intellectual property, liability, indemnification, and force majeure.